Para facilitar a vida do cliente, é possivel colocar as respostas em ordem decrescente com o campo de resposta no topo.. assim num ticket grande o cliente não precisa rolar até o final da página.

Para quem tiver o tema portal, pode substituir pelo seguinte código:

{if $error}

<p>{$LANG.supportticketinvalid}</p>

{else}

{literal}

<script language="javascript">

jQuery(document).ready(function(){

jQuery("#addfileupload").click(function () {

jQuery("#fileuploads").append("<input type=\"file\" name=\"attachments[]\" size=\"50\"><br />");

return false;

});

});

function rating_hover(id) {

var selrating=id.split('_');

for(var i=1; i<=5; i++){

if(i<=selrating[1]) document.getElementById(selrating[0]+'_'+i).style.background="url(images/rating_pos.png)";

if(i>selrating[1]) document.getElementById(selrating[0]+'_'+i).style.background="url(images/rating_neg.png)";

}

}

function rating_leave(id){

for(var i=1; i<=5; i++){

document.getElementById(id+'_'+i).style.background="url(images/rating_neg.png)";

}

}

function rating_select(id){

{/literal}window.location='viewticket.php?tid={$tid}&c={$c}&rating='+id;{literal}

}

</script>

{/literal}

<h2>{$LANG.supportticketsviewticket} #{$tid}</h2>

{if $errormessage}

<div class="errorbox">{$errormessage}</div>

<br />

{/if}

<table width="100%" border="0" cellpadding="10" cellspacing="0" class="data">

<tr>

<th>{$LANG.supportticketsdepartment}</th>

<th>{$LANG.supportticketsdate}</th>

<th>{$LANG.supportticketssubject}</th>

<th>{$LANG.supportticketsstatus}</th>

<th>{$LANG.supportticketsticketurgency}</th>

</tr>

<tr>

<td>{$department}</td>

<td>{$date}</td>

<td>{$subject}</td>

<td>{$status}</td>

<td>{$urgency}</td>

</tr>

</table>

<br />

{if $customfields}

<table width="100%" cellspacing="0" cellpadding="0" class="frame">

<tr>

<td><table width="100%" border="0" cellpadding="10" cellspacing="0">

{foreach key=num item=customfield from=$customfields}

<tr>

<td width="150" class="fieldarea">{$customfield.name}:</td>

<td>{$customfield.value} </td>

</tr>

{/foreach}

</table></td>

</tr>

</table>

<br />

{/if}

{if $showclosebutton}

<p align="center">

<input type="button" value="Clique aqui para fechar o ticket" onclick="window.location='{$smarty.server.PHP_SELF}?tid={$tid}&c={$c}&closeticket=true'" />

</p>

{/if}

<h2>{$LANG.supportticketsreply}</h2>

<form method="post" action="{$smarty.server.PHP_SELF}?tid={$tid}&c={$c}&postreply=true" enctype="multipart/form-data">

<table width="100%" cellspacing="0" cellpadding="0" class="frame">

<tr>

<td><table width="100%" border="0" cellpadding="10" cellspacing="0">

<tr>

<td width="120" class="fieldarea">{$LANG.supportticketsclientname}</td>

<td>{if $loggedin}{$clientname}{else}

<input type="text" name="replyname" size=30 value="{$replyname}" />

{/if}</td>

</tr>

<tr>

<td class="fieldarea">{$LANG.supportticketsclientemail}</td>

<td>{if $loggedin}{$email}{else}

<input type="text" name="replyemail" size=50 value="{$replyemail}" />

{/if}</td>

</tr>

<tr>

<td colspan="2" class="fieldarea"><textarea name="replymessage" rows="12" cols="60" style="width:100%">{$replymessage}</textarea></td>

</tr>

<tr>

<td class="fieldarea">{$LANG.supportticketsticketattachments}</td>

<td><input type="file" name="attachments[]" size="50" />

<a href="#" id="addfileupload"><img src="images/add.gif" class="absmiddle" alt="" border="0" /> {$LANG.addmore}</a><br />

<div id="fileuploads"></div>

({$LANG.supportticketsallowedextensions}: {$allowedfiletypes})</td>

</tr>

</table></td>

</tr>

</table>

<p align="center">

<input type="submit" value="Enviar resposta" class="button" />

</p>

</form>

{/if}<br />

{php}

$this->assign(replies,array_reverse($this->_tpl_vars['replies'],true));

{/php}

{foreach key=num item=reply from=$replies}

<div class="{if $reply.admin}admin{else}client{/if}ticketreplyheader">

<table width="100%" border="0" cellpadding="10" cellspacing="0">

<tr>

<td>{$reply.user|replace:"<br />

":" || "}</td>

<td align="right">{$reply.date}</td>

</tr>

</table>

</div>

<div class="{if $reply.admin}admin{else}client{/if}ticketreply">{$reply.message}{if $reply.attachments}<br />

<br />

<b>{$LANG.supportticketsticketattachments}</b><br />

{foreach from=$reply.attachments key=num item=attachment} <img src="images/article.gif" class="absmiddle" border="0" alt="{$attachment}" /> <a href="dl.php?type=ar&id={$reply.id}&i={$num}">{$attachment}</a><br />

{/foreach}{/if}

{if $reply.admin && $ratingenabled}{if $reply.rating}

<table align="right" cellspacing="0" cellpadding="0">

<tr height="16">

<td>{$LANG.ticketreatinggiven} </td>

<td width="16" background="images/rating_{if $reply.rating>=1}pos{else}neg{/if}.png"></td>

<td width="16" background="images/rating_{if $reply.rating>=2}pos{else}neg{/if}.png"></td>

<td width="16" background="images/rating_{if $reply.rating>=3}pos{else}neg{/if}.png"></td>

<td width="16" background="images/rating_{if $reply.rating>=4}pos{else}neg{/if}.png"></td>

<td width="16" background="images/rating_{if $reply.rating>=5}pos{else}neg{/if}.png"></td>

</tr>

</table>

{else}

<table align="right" cellspacing="0" cellpadding="0">

<tr height="16" onmouseout="rating_leave('rate{$reply.id}')" style="cursor: pointer; cursor: hand;">

<td>{$LANG.ticketratingquestion} </td>

<td onmouseover="rating_hover('rate{$reply.id}_1')" onclick="rating_select('rate{$reply.id}_1')"><b>{$LANG.ticketratingpoor} </td>

<td width="16" id="rate{$reply.id}_1" onmouseover="rating_hover(this.id)" onclick="rating_select(this.id)" background="images/rating_neg.png"></td>

<td width="16" id="rate{$reply.id}_2" onmouseover="rating_hover(this.id)" onclick="rating_select(this.id)" background="images/rating_neg.png"></td>

<td width="16" id="rate{$reply.id}_3" onmouseover="rating_hover(this.id)" onclick="rating_select(this.id)" background="images/rating_neg.png"></td>

<td width="16" id="rate{$reply.id}_4" onmouseover="rating_hover(this.id)" onclick="rating_select(this.id)" background="images/rating_neg.png"></td>

<td width="16" id="rate{$reply.id}_5" onmouseover="rating_hover(this.id)" onclick="rating_select(this.id)" background="images/rating_neg.png"></td>

<td onmouseover="rating_hover('rate{$reply.id}_5')" onclick="rating_select('rate{$reply.id}_5')"><b> {$LANG.ticketratingexcellent}</td>

</tr>

</table>

{/if}<br />

<br />

<br />

{/if}</div>

<br />

{/foreach}

<div class="clientticketreplyheader">

<table width="100%" border="0" cellpadding="10" cellspacing="0">

<tr>

<td>{$user|replace:"<br />

":" || "}</td>

<td align="right">{$date}</td>

</tr>

</table>

</div>

<div class="clientticketreply">{$message}{if $attachments}<br />

<br />

<b>{$LANG.supportticketsticketattachments}</b><br />

{foreach from=$attachments key=num item=attachment} <img src="images/article.gif" class="absmiddle" border="0" alt="{$attachment}" /> <a href="dl.php?type=a&id={$id}&i={$num}">{$attachment}</a><br />

{/foreach}{/if}</div>

Isso é pra área administrativa? Porque se for, já tem essa opção nas configurações.

Isso é pra área administrativa? Porque se for, já tem essa opção nas configurações.

é para a área do cliente

Ótima dica Jefferson.. infelizmente ainda não consegui fazer isto na administração, porque aí sim, facilitaria rsrs.

(Jaime, tem a opção para mostrar os titulos dos tickets em ordem diferente, mas não as respostas.. ou tem?)