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Sim podem ser 2 coisas, erro no comando cron usado ou (pela mensagem de erro creio que seja o mais provável) o serviço cron está parado.

É uma revenda ou VPS/dedicado (vc tem acesso root ao servidor) ? Se tiver acesso root manda o comando (via shell):

service crond status

Se estiver parada executa:

service crond start

Se estiver on dá uma checada no comando do cronjob da aplicação, deve estar errado.

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