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Normalmente as pessoas costumam falar muito bem do osTicket como opção de helpdesk (está no Softaculous).

Particularmente, eu testei algumas opções para o meu trabalho e optei pelo HESK (também está no Softaculous) com o Mods for HESK (o mod não está, precisaria instalar manualmente) por sua simplicidade e alguns recursos extras do Mods for HESK (além de um visual mais "moderno").

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