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OVH - Compensação SLA

Fernando Rafs

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Dear valued customer,

Your services hosted at our BHS datacenter - located southwest of Montreal - were affected by the network incident that occurred on 2nd November 2015.

As promised we are offering you compensation in accordance to the SLA of the services that were impacted.

To qualify, simply activate the compensation procedure by clicking on the following link:


We thank you for your patience and your continued trust.


Best regards,
Octave Klaba



A minha compensação foi de 25% por servidor dedicado (5% por hora Offline) e de 100% por VPS CLOUD.

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Estranho que quando eu ativei, gerei a fatura não deu desconto.
Ai logo pensei que viria depois, mas abri um ticket só pra saber mesmo, responderam isso:

Hello, The expery date of the server will be extend to give you free days. It might take a few hours to see the effect of the SLA. If you ever have any other questions or concerns, feel free to contact us through ticket, or for instant phone support, through our toll-free line at 1-855-684-5463. We are there 24/7 to help you! Thank you for your business, and have a great day! Antoine D. Customer Advocate

Mas agora não entendi, é desconto ou vão dar dias a mais ?

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