Technical Support – Level 1

Requirements:

• At least 2-3 years of experience with cPanel/WHM, Plesk & the web hosting industry
• Have an understanding of different hosting products such as Shared, Reseller, and VPS
• Have experience with common web hosting environment; CloudLinux, cPanel/WHM, Softaclous, WHMCS, help desk
• Have a firm understanding of open source software such as WordPress, Drupal, Joomla, etc
• Able to quickly and efficiently handle a variety of common web hosting related issues such as CMS installation, diagnosing common HTTP error codes, DNS Zone configuration, FTP connection, Email client configuration, diagnosing PHP-based errors, MySQL configuration, setting up cron-jobs and other common cPanel-based tasks.
• Have a reliable high-speed internet connection
• Comfortable speaking with customers via telephone, ticket and live chat

Responsibilities:

• Inbound Support via Telephone and Live Chat
• Sales Order Processing
• Processing Written Tickets in WHMCS Help Desk.

Job Category: support
Job Type: Full Time
Job Location: Remote