Aonap Hosting Posted April 16 Share Posted April 16 Requirements: At least 2-3 years of experience with cPanel/WHM, Plesk & the web hosting industry Have an understanding of different hosting products such as Shared, Reseller, and VPS Have experience with common web hosting environment; CloudLinux, cPanel/WHM, Softaclous, WHMCS, help desk Have a firm understanding of open source software such as WordPress, Drupal, Joomla, etc Able to quickly and efficiently handle a variety of common web hosting related issues such as CMS installation, diagnosing common HTTP error codes, DNS Zone configuration, FTP connection, Email client configuration, diagnosing PHP-based errors, MySQL configuration, setting up cron-jobs and other common cPanel-based tasks. Have a reliable high-speed internet connection Comfortable speaking with customers via telephone, ticket and live chat Responsibilities: Inbound Support via Telephone and Live Chat Sales Order Processing Processing Written Tickets in WHMCS Help Desk. Job Category: support Job Type: Full Time Job Location: Remote 1 Quote Link to comment Share on other sites More sharing options...
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