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Não abre o ticket


andinho
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Gente qndo envio email de uma conta que é cliente o sistema não abre o ticket.

Quando envio de outra conta aparece isso

 

Your email to our support system could not be accepted because it was not recognized as coming from an email address belonging to one of our customers. If you need assistance, please email from the address you registered with us that you use to login to our client area.

 

 

O que está faltando eu fazer?

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Gente qndo envio email de uma conta que é cliente o sistema não abre o ticket.

Quando envio de outra conta aparece isso

 

 

 

 

O que está faltando eu fazer?

 

Se no departamento a opção Clients Only estiver marcada apenas clientes registrados/cadastrados no sistema poderão abrir tickets.

 

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