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WHMCS replicando ticketi via email

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Bom dia / Boa tarde / Boa noite

Pessoal, alguem já pegou esse bug, criei a conta de email no meu cpanel né, até ai tranquilo, ai vinculei o email lá na parte de departamentos, até ai tranquilo, mas tem um email lá que o whmcs fica replicando, fica abrindo varios ticketis

Como resolver isso?

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