Erro whmcs - 535 Incorrect authentication data

[Andre Juliano]

Caros colegas,

Sei que já existe outros topicos com esse assunto, porem já foi feito o que sugeriram mas sem sucesso. Já abri um ticket junto ao whmcs.com, porem eles são muito lentos no atendimento.

Qualquer provedor de smtp externo que tento utilizar em meu whmcs da um erro de autenticação. Ja adianto que o acesso esta correto. Firewall desligado e mesmo assim o erro (Email Sending Failed - SMTP Error: Could not authenticate) continua.

Para os mais entendidos, segue o log do whmcs:

2016-01-25 14:41:27 Connection: opening to eservidor.net:587, timeout=300, options=array ( ) 2016-01-25 14:41:27 Connection: opened 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "" 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "220-servidor.com ESMTP Exim 4.86 #2 Mon, 25 Jan 2016 12:41:28 -0200 " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "220-servidor.com ESMTP Exim 4.86 #2 Mon, 25 Jan 2016 12:41:28 -0200 " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "220-We do not authorize the use of this system to transport unsolicited, " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "220-servidor.com ESMTP Exim 4.86 #2 Mon, 25 Jan 2016 12:41:28 -0200 220-We do not authorize the use of this system to transport unsolicited, " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "220 and/or bulk e-mail. " 2016-01-25 14:41:28 SERVER -> CLIENT: 220-servidor.com ESMTP Exim 4.86 #2 Mon, 25 Jan 2016 12:41:28 -0200 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail. 2016-01-25 14:41:28 CLIENT -> SERVER: EHLO www.servidor.com 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "" 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250-servidor.com Hello www.servidor.com [x.x.x.x] " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "250-servidor.com Hello www.servidor.com [x.x.x.x] " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250-SIZE 52428800 " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "250-servidor.com Hello www.servidor.com [x.x.x.x] 250-SIZE 52428800 " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250-8BITMIME " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "250-servidor.com Hello www.servidor.com [x.x.x.x] 250-SIZE 52428800 250-8BITMIME " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250-PIPELINING " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "250-servidor.com Hello www.servidor.com [x.x.x.x] 250-SIZE 52428800 250-8BITMIME 250-PIPELINING " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250-AUTH PLAIN LOGIN " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "250-servidor.com Hello www.servidor.com [x.x.x.x] 250-SIZE 52428800 250-8BITMIME 250-PIPELINING 250-AUTH PLAIN LOGIN " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250-STARTTLS " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "250-servidor.com Hello www.servidor.com [x.x.x.x] 250-SIZE 52428800 250-8BITMIME 250-PIPELINING 250-AUTH PLAIN LOGIN 250-STARTTLS " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250 HELP " 2016-01-25 14:41:28 SERVER -> CLIENT: 250-servidor.com Hello www.servidor.com [x.x.x.x] 250-SIZE 52428800 250-8BITMIME 250-PIPELINING 250-AUTH PLAIN LOGIN 250-STARTTLS 250 HELP 2016-01-25 14:41:28 CLIENT -> SERVER: STARTTLS 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "" 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "220 TLS go ahead " 2016-01-25 14:41:28 SERVER -> CLIENT: 220 TLS go ahead 2016-01-25 14:41:28 CLIENT -> SERVER: EHLO www.servidor.com 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "" 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250-servidor.com Hello www.servidor.com [x.x.x.x] " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "250-servidor.com Hello www.servidor.com [x.x.x.x] " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250-SIZE 52428800 " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "250-servidor.com Hello www.servidor.com [x.x.x.x] 250-SIZE 52428800 " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250-8BITMIME " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "250-servidor.com Hello www.servidor.com [x.x.x.x] 250-SIZE 52428800 250-8BITMIME " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250-PIPELINING " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "250-servidor.com Hello www.servidor.com [x.x.x.x] 250-SIZE 52428800 250-8BITMIME 250-PIPELINING " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250-AUTH PLAIN LOGIN " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "250-servidor.com Hello www.servidor.com [x.x.x.x] 250-SIZE 52428800 250-8BITMIME 250-PIPELINING 250-AUTH PLAIN LOGIN " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250 HELP " 2016-01-25 14:41:28 SERVER -> CLIENT: 250-servidor.com Hello www.servidor.com [x.x.x.x] 250-SIZE 52428800 250-8BITMIME 250-PIPELINING 250-AUTH PLAIN LOGIN 250 HELP 2016-01-25 14:41:28 Auth method requested: UNKNOWN 2016-01-25 14:41:28 Auth methods available on the server: PLAIN,LOGIN 2016-01-25 14:41:28 Auth method selected: LOGIN 2016-01-25 14:41:28 CLIENT -> SERVER: AUTH LOGIN 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "" 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "334 VXNlcm5hbWU6 " 2016-01-25 14:41:28 SERVER -> CLIENT: 334 VXNlcm5hbWU6 2016-01-25 14:41:28 CLIENT -> SERVER: YW5kcmVAZXNlcnZpZG9yLm5ldA== 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "" 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "334 UGFzc3dvcmQ6 " 2016-01-25 14:41:28 SERVER -> CLIENT: 334 UGFzc3dvcmQ6 2016-01-25 14:41:28 CLIENT -> SERVER: MTMyNjM5MDc= 2016-01-25 14:41:30 SMTP -> get_lines(): $data is "" 2016-01-25 14:41:30 SMTP -> get_lines(): $str is "535 Incorrect authentication data " 2016-01-25 14:41:30 SERVER -> CLIENT: 535 Incorrect authentication data 2016-01-25 14:41:30 SMTP ERROR: Password command failed: 535 Incorrect authentication data 2016-01-25 14:41:30 SMTP Error: Could not authenticate. 2016-01-25 14:41:30 CLIENT -> SERVER: QUIT 2016-01-25 14:41:30 SMTP -> get_lines(): $data is "" 2016-01-25 14:41:30 SMTP -> get_lines(): $str is "221 servidor.com closing connection " 2016-01-25 14:41:30 SERVER -> CLIENT: 221 servidor.com closing connection 2016-01-25 14:41:30 Connection: closed 2016-01-25 14:41:30 SMTP Error: Could not authenticate.
Email Sending Failed - SMTP Error: Could not authenticate.

Isso não ocorria nas versões anteriores.

Obrigado.

[lyra]

220-We do not authorize the use of this system to transport unsolicited

Eu acho que o problema está no seu smtp remoto. Este smtp remoto é um servidor com cPanel? Veja smtp tweak/smtp restrictions.

[Andre Juliano]

Suporte do whmcs tambem achou isso, porem não é um problema no smtp. Testei com 5 serviços de smtp e todos dão esse mesmo erro.

OBS: Esses smtp funcionam normalmente em outro sistema. So ocorre esse problema no whmcs.

Obrigado pela resposta.

[edvan]

Em 25/01/2016 at 14:47, Andre Juliano disse:

Caros colegas,

Sei que já existe outros topicos com esse assunto, porem já foi feito o que sugeriram mas sem sucesso. Já abri um ticket junto ao WHMCS.com, porem eles são muito lentos no atendimento.

Qualquer provedor de smtp externo que tento utilizar em meu WHMCS da um erro de autenticação. Ja adianto que o acesso esta correto. Firewall desligado e mesmo assim o erro (Email Sending Failed - SMTP Error: Could not authenticate) continua.

Para os mais entendidos, segue o log do WHMCS:

2016-01-25 14:41:27 Connection: opening to eservidor.net:587, timeout=300, options=array ( ) 2016-01-25 14:41:27 Connection: opened 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "" 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "220-servidor.com ESMTP Exim 4.86 #2 Mon, 25 Jan 2016 12:41:28 -0200 " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "220-servidor.com ESMTP Exim 4.86 #2 Mon, 25 Jan 2016 12:41:28 -0200 " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "220-We do not authorize the use of this system to transport unsolicited, " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "220-servidor.com ESMTP Exim 4.86 #2 Mon, 25 Jan 2016 12:41:28 -0200 220-We do not authorize the use of this system to transport unsolicited, " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "220 and/or bulk e-mail. " 2016-01-25 14:41:28 SERVER -> CLIENT: 220-servidor.com ESMTP Exim 4.86 #2 Mon, 25 Jan 2016 12:41:28 -0200 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail. 2016-01-25 14:41:28 CLIENT -> SERVER: EHLO www.servidor.com 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "" 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250-servidor.com Hello www.servidor.com [x.x.x.x] " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "250-servidor.com Hello www.servidor.com [x.x.x.x] " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250-SIZE 52428800 " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "250-servidor.com Hello www.servidor.com [x.x.x.x] 250-SIZE 52428800 " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250-8BITMIME " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "250-servidor.com Hello www.servidor.com [x.x.x.x] 250-SIZE 52428800 250-8BITMIME " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250-PIPELINING " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "250-servidor.com Hello www.servidor.com [x.x.x.x] 250-SIZE 52428800 250-8BITMIME 250-PIPELINING " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250-AUTH PLAIN LOGIN " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "250-servidor.com Hello www.servidor.com [x.x.x.x] 250-SIZE 52428800 250-8BITMIME 250-PIPELINING 250-AUTH PLAIN LOGIN " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250-STARTTLS " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "250-servidor.com Hello www.servidor.com [x.x.x.x] 250-SIZE 52428800 250-8BITMIME 250-PIPELINING 250-AUTH PLAIN LOGIN 250-STARTTLS " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250 HELP " 2016-01-25 14:41:28 SERVER -> CLIENT: 250-servidor.com Hello www.servidor.com [x.x.x.x] 250-SIZE 52428800 250-8BITMIME 250-PIPELINING 250-AUTH PLAIN LOGIN 250-STARTTLS 250 HELP 2016-01-25 14:41:28 CLIENT -> SERVER: STARTTLS 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "" 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "220 TLS go ahead " 2016-01-25 14:41:28 SERVER -> CLIENT: 220 TLS go ahead 2016-01-25 14:41:28 CLIENT -> SERVER: EHLO www.servidor.com 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "" 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250-servidor.com Hello www.servidor.com [x.x.x.x] " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "250-servidor.com Hello www.servidor.com [x.x.x.x] " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250-SIZE 52428800 " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "250-servidor.com Hello www.servidor.com [x.x.x.x] 250-SIZE 52428800 " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250-8BITMIME " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "250-servidor.com Hello www.servidor.com [x.x.x.x] 250-SIZE 52428800 250-8BITMIME " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250-PIPELINING " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "250-servidor.com Hello www.servidor.com [x.x.x.x] 250-SIZE 52428800 250-8BITMIME 250-PIPELINING " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250-AUTH PLAIN LOGIN " 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "250-servidor.com Hello www.servidor.com [x.x.x.x] 250-SIZE 52428800 250-8BITMIME 250-PIPELINING 250-AUTH PLAIN LOGIN " 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "250 HELP " 2016-01-25 14:41:28 SERVER -> CLIENT: 250-servidor.com Hello www.servidor.com [x.x.x.x] 250-SIZE 52428800 250-8BITMIME 250-PIPELINING 250-AUTH PLAIN LOGIN 250 HELP 2016-01-25 14:41:28 Auth method requested: UNKNOWN 2016-01-25 14:41:28 Auth methods available on the server: PLAIN,LOGIN 2016-01-25 14:41:28 Auth method selected: LOGIN 2016-01-25 14:41:28 CLIENT -> SERVER: AUTH LOGIN 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "" 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "334 VXNlcm5hbWU6 " 2016-01-25 14:41:28 SERVER -> CLIENT: 334 VXNlcm5hbWU6 2016-01-25 14:41:28 CLIENT -> SERVER: YW5kcmVAZXNlcnZpZG9yLm5ldA== 2016-01-25 14:41:28 SMTP -> get_lines(): $data is "" 2016-01-25 14:41:28 SMTP -> get_lines(): $str is "334 UGFzc3dvcmQ6 " 2016-01-25 14:41:28 SERVER -> CLIENT: 334 UGFzc3dvcmQ6 2016-01-25 14:41:28 CLIENT -> SERVER: MTMyNjM5MDc= 2016-01-25 14:41:30 SMTP -> get_lines(): $data is "" 2016-01-25 14:41:30 SMTP -> get_lines(): $str is "535 Incorrect authentication data " 2016-01-25 14:41:30 SERVER -> CLIENT: 535 Incorrect authentication data 2016-01-25 14:41:30 SMTP ERROR: Password command failed: 535 Incorrect authentication data 2016-01-25 14:41:30 SMTP Error: Could not authenticate. 2016-01-25 14:41:30 CLIENT -> SERVER: QUIT 2016-01-25 14:41:30 SMTP -> get_lines(): $data is "" 2016-01-25 14:41:30 SMTP -> get_lines(): $str is "221 servidor.com closing connection " 2016-01-25 14:41:30 SERVER -> CLIENT: 221 servidor.com closing connection 2016-01-25 14:41:30 Connection: closed 2016-01-25 14:41:30 SMTP Error: Could not authenticate.
Email Sending Failed - SMTP Error: Could not authenticate.

Isso não ocorria nas versões anteriores.

Obrigado.

Estranho, já tive esse problema mas era um bloqueio no firewall que não permitia a conexão com um SMTP remoto.