Boa noite pessoal! Contratei uma hospedagem Hostgator para o e-commerce da minha cunhada, ela desenvolveu uma loja virtual e estava usando o webmail para fazer o contato com os clientes da loja. Acontece que agora ela recebe uns 150 e-mails por dia, parece que o próprio e-mail tenta enviar mensagens para uns destinatários esquisitos e a mensagem acaba retornando, e recebo diversas notificações do sistema de e-mail falando que o envio não pode ser concluído.
Já troquei a senha, que basicamente, é a única coisa que existe para fazer através do webmail, mas esses e-mails continuam chegando, falando que não consegui enviar o tal do e-mail para esses destinatários esquisitos. O que devo fazer? A conta de e-mail é muito importante pra ela, vou anexar aqui prints e textos completos do e-mail.
Vou anexar aqui duas imagens, uma da lista de e-mails que chegaram e um e-mail, logo abaixo vou anexar os dois tipos de mensagens que recebo:
Imagem 1: https://ibb.co/GFbLJHH
Imagem 2: https://ibb.co/m89MZGn
EXEMPLO E-MAIL 1:
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
anthony@paxton-access.com
host mx1.mtaroutes.com [38.109.53.17]
SMTP error from remote mail server after end of data:
550 High probability of spam
Reporting-MTA: dns; vps-4739254.ecohbrasil.com.br
Action: failed
Final-Recipient: rfc822;anthony@paxton-access.com
Status: 5.0.0
Remote-MTA: dns; mx1.mtaroutes.com
Diagnostic-Code: smtp; 550 High probability of spam
De
Mark Gibbon
Para
anthony
Data
Hoje 6:31 pm
Anthony https://u.to/zcA4Fw Mark
EXEMPLO E-MAIL 2:
Your message to shaun.wilde@apolline.uk.com couldn't be delivered.
shaun.wilde wasn't found at apolline.uk.com.
contato
Office 365
shaun.wilde
Action Required
Recipient
Unknown To address
How to Fix It
The address may be misspelled or may not exist. Try one or more of the following:
Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose Send Again from the Report ribbon. In Outlook on the web, select this NDR, then select the link "To send this message again, click here." Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don't select it. After typing the complete address, click Send.
Contact the recipient (by phone, for example) to check that the address exists and is correct.
The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they've set up is working correctly.
Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: Fix email delivery issues for error code 5.1.10 in Office 365, and then send the message again. Retype the entire recipient address before selecting Send.
If the problem continues, forward this message to your email admin. If you're an email admin, refer to the More Info for Email Admins section below.
Was this helpful? Send feedback to Microsoft.
More Info for Email Admins
Status code: 550 5.1.10
This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn't exist at the destination domain. The error is reported by the recipient domain's email server, but most often it must be fixed by the person who sent the message. If the steps in the How to Fix It section above don't fix the problem, and you're the email admin for the recipient, try one or more of the following:
The email address exists and is correct - Confirm that the recipient address exists, is correct, and is accepting messages.
Synchronize your directories - If you have a hybrid environment and are using directory synchronization make sure the recipient's email address is synced correctly in both Office 365 and in your on-premises directory.
Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.
Recipient has a valid license - Make sure the recipient has an Office 365 license assigned to them. The recipient's email admin can use the Office 365 admin center to assign a license (Users > Active Users > select the recipient > Assigned License > Edit).
Mail flow settings and MX records are not correct - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.
For more information and additional tips to fix this issue, see Fix email delivery issues for error code 5.1.10 in Office 365.
Original Message Details
Created Date:
1/15/2020 8:10:48 PM
Sender Address:
emaildaminhaclienteaqui
Recipient Address:
shaun.wilde@apolline.uk.com
Subject:
Error Details
Reported error:
550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient shaun.wilde@apolline.uk.com not found by SMTP address lookup
DSN generated by:
AM6PR01MB6070.eurprd01.prod.exchangelabs.com
Message Hops
HOP
TIME (UTC)
FROM
TO
WITH
RELAY TIME
1
1/15/2020
8:10:48 PM
n1164839253.netvigator.com
vps-4739254.ecohbrasil.com.br
esmtpsa (TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128) (Exim 4.92) (envelope-from <emaildaminhaclienteaqui>)
*
2
1/15/2020
8:10:51 PM
vps-4739254.ecohbrasil.com.br
VE1EUR02FT006.mail.protection.outlook.com
Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)
3 sec
3
1/15/2020
8:10:52 PM
VE1EUR02FT006.eop-EUR02.prod.protection.outlook.com
HE1PR0101CA0013.outlook.office365.com
Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)
1 sec
4
1/15/2020
8:10:52 PM
HE1PR0101CA0013.eurprd01.prod.exchangelabs.com
AM6PR01MB6070.eurprd01.prod.exchangelabs.com
Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)
*
Original Message Headers
Received: from HE1PR0101CA0013.eurprd01.prod.exchangelabs.com
(2603:10a6:3:77::23) by AM6PR01MB6070.eurprd01.prod.exchangelabs.com
(2603:10a6:20b:d4::17) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2623.11; Wed, 15 Jan
2020 20:10:52 +0000
Received: from VE1EUR02FT006.eop-EUR02.prod.protection.outlook.com
(2a01:111:f400:7e06::204) by HE1PR0101CA0013.outlook.office365.com
(2603:10a6:3:77::23) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2644.18 via Frontend
Transport; Wed, 15 Jan 2020 20:10:52 +0000
Authentication-Results: spf=pass (sender IP is 162.241.94.133)
smtp.mailfrom=ecohbrasil.com.br; apolline.uk.com; dkim=pass (signature was
verified) header.d=ecohbrasil.com.br;apolline.uk.com; dmarc=bestguesspass
action=none header.from=ecohbrasil.com.br;
Received-SPF: Pass (protection.outlook.com: domain of ecohbrasil.com.br
designates 162.241.94.133 as permitted sender)
receiver=protection.outlook.com; client-ip=162.241.94.133;
helo=vps-4739254.ecohbrasil.com.br;
Received: from vps-4739254.ecohbrasil.com.br (162.241.94.133) by
VE1EUR02FT006.mail.protection.outlook.com (10.152.12.221) with Microsoft SMTP
Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
15.20.2644.19 via Frontend Transport; Wed, 15 Jan 2020 20:10:51 +0000
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed;
d=ecohbrasil.com.br; s=default; h=Content-Transfer-Encoding:Content-Type:
MIME-Version:Reply-To:To:From:Message-Id:Subject:Date:Sender:Cc:Content-ID:
Content-Description:Resent-Date:Resent-From:Resent-Sender:Resent-To:Resent-Cc
:Resent-Message-ID:In-Reply-To:References:List-Id:List-Help:List-Unsubscribe:
List-Subscribe:List-Post:List-Owner:List-Archive;
bh=+Nv55FswKQ1nw+b+Tz7kTmIjKf30VOlSqYe57PyLDxY=; b=VobscbLir2+QkypQEIkRGqQTqO
cS9CFkV8pHHExdlX/w6XCgK8Xuv95+Hrth9l9ompWQTNDJ7PrKMLh+paaQAxjO04dLrONmNctHr72
ldiIVnmbIXO+OAeHqrWnGyyIM8lwOZlZPqyfQZgKC2+NKdm9GOLopr34ZVy+qXkMlNTwqjmsefDs9
F9Svr1nQjE5gV14FCghfslec6EGzC2dOzFW8VtfeEIzyZ62ZbGnbx7ynbF55YdOx77flszcrr5ZVo
9gX+SqEceH4FW1Vb5fQRdIyszw8ekbGWTxWreug7dN4y055ghbhUvjXVR0UcIIvCY0YV5NNEaCY44
JV6h0K1w==;
Received: from n1164839253.netvigator.com ([116.48.39.253]:38762 helo=mail.ecohbrasil.com.br)
by vps-4739254.ecohbrasil.com.br with esmtpsa (TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128)
(Exim 4.92)
(envelope-from <contato@ecohbrasil.com.br>)
id 1irp04-0003RY-CH
for shaun.wilde@apolline.uk.com; Wed, 15 Jan 2020 17:10:48 -0300
Date: Wed, 15 Jan 2020 23:10:48 +0300
Subject:
Message-ID: <gff8b9s3e8evqvs9x8pdmea0.15791190485281@email.android.com>
From: "Phillip J Hufton" <phufton@ecohbrasil.com.br>
To: "Shaun" <shaun.wilde@apolline.uk.com>
Reply-To: "Phillip J Hufton" <phuftonr@btinternet.com>
MIME-Version: 1.0
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: base64
X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
X-AntiAbuse: Primary Hostname - vps-4739254.ecohbrasil.com.br
X-AntiAbuse: Original Domain - apolline.uk.com
X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12]
X-AntiAbuse: Sender Address Domain - ecohbrasil.com.br
X-Get-Message-Sender-Via: vps-4739254.ecohbrasil.com.br: authenticated_id: contato@ecohbrasil.com.br
X-Authenticated-Sender: vps-4739254.ecohbrasil.com.br: contato@ecohbrasil.com.br
X-Source:
X-Source-Args:
X-Source-Dir:
Return-Path: contato@ecohbrasil.com.br
X-EOPAttributedMessage: 0
X-EOPTenantAttributedMessage: df95fdfe-25cf-47b7-8b19-e2d931779ec2:0
X-Forefront-Antispam-Report: CIP:162.241.94.133;IPV:;CTRY:US;EFV:NLI;
X-MS-PublicTrafficType: Email
X-MS-Office365-Filtering-Correlation-Id: 2346e1f0-85a9-44ff-da0f-08d799f70534
X-MS-TrafficTypeDiagnostic: AM6PR01MB6070:
Reporting-MTA: dns;AM6PR01MB6070.eurprd01.prod.exchangelabs.com
Received-From-MTA: dns;vps-4739254.ecohbrasil.com.br
Arrival-Date: Wed, 15 Jan 2020 20:10:52 +0000
Final-Recipient: rfc822;shaun.wilde@apolline.uk.com
Action: failed
Status: 5.1.10
Diagnostic-Code: smtp;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient shaun.wilde@apolline.uk.com not found by SMTP address lookup
X-Display-Name: Shaun
De
Phillip J Hufton
Para
Shaun
Data
Hoje 5:10 pm
Shaun
https://clck.ru/LrUoz
.png.80e6b5a9f8f61aa30b826d40184722f8.png)
Paulo Pedroso alterou sua foto pessoal